Strategy Evaluation for the Lloyd bank organisation Assignment

Strategy Evaluation for the Lloyd money box organisation - Assignment ExampleLloyds heavy relies on its brand to achieve success, but also combines this with an excellent grasp of consumer needs (Bicker 2013 51). As such, the companionship has formulated corporate objectives that are aimed at providing relevant, customised, and superior services to consumers in altogether categories. Over the years, the bank has realised that although its brand is strong enough to fuel its success, that alone is not enough to ensure sustainable growth in a rapidly developing banking arena. In lieu of this, the company has developed and utilise a customer satisfaction normal that is aimed at providing the best banking services to current and potential customers (Wilson 2013 36). This blueprint is guided by efficiency, good ambience, excellent customer support, cordial customer relations, and a consumer engagement machine that is based on feedback and interaction. Lloyds customer satisfaction s trategy has been instrumental in its current success, particularly collectable to the banks ability to develop new, innovative services that improve service delivery. As the banking sector becomes more competitive, financial institutions realise that their service portfolios are becoming increasingly similar. This has prompted a shift to goodness in service, something that Lloyds has embraced as part of its corporate strategy.The UK and global banking sectors are experiencing numerous changes that are driven by innovation and technology. The rise in mobile and online banking is an example of a shift in focus that is hotheaded growth in the sector. However, it is also becoming obvious that banks have fundamentally similar offerings and procedures. This also applies to the scientific and innovation aspects of banking, which are now common in almost all banks (Casson & Rose 201435). For example, almost all banks in the United Kingdom have mobile and online banking services